Lead with Compassion When the News Is Terrible
Chances are, your team is feeling a host of emotions these days — from anger to despair to helplessness. It can feel impossible to focus on work when the world
Choose the Right Email Sign-Off
How often have you typed, deleted, retyped, and second-guessed your email sign-off before you finally hit send? Whether you’re trying to show gratitude (Appreciate your help on this!) or respect
Reinvest in Your Underperformers
When people on your team are underperforming or disengaged, how should you respond? Instead of reacting angrily or punitively, take ownership and try to better understand your employees’ needs. Of
Listen, Absorb, and Act on the Feedback You Receive
We all receive feedback from time to time. But are you able to process and act on it? No matter how the feedback is delivered (that’s out of your control),
Establish Your Expertise Without Coming Across as Arrogant
It’s far easier to persuade people when they trust your expertise. But proclaiming, “I’m an expert here!” is likely to rub them the wrong way. So, whether you’re trying to
In Uncertain Times, Lead Your Team with Selflessness, Courage, and Transparency
The past two years have presented unique challenges for managers as they’ve tried to reassure and focus employees in the face of constant uncertainty, while often struggling with their own
When Delegating, Be as Clear as Possible
As a manager, you can’t have your hand in every single project. That’s why you need to delegate. But too often, people pass on poorly defined tasks and responsibilities and