Run Better Virtual Meetings
Leading productive meetings is an essential skill for managers — especially when you’re managing a remote or hybrid team. But many people have gotten lazy about keeping up good meeting
How to respond effectively to complaints
Complaints are an unfortunate part of running a business, but they do happen. No matter how hard you work to please your clients, eventually, someone will have something negative to
Lead a Team That Works Smarter — Not Harder
At times, we’ve all spent too much time and effort working on the wrong things, whether it’s putting hours into status updates that never get read, or prioritizing a presentation’s
Lead with Compassion When the News Is Terrible
Chances are, your team is feeling a host of emotions these days — from anger to despair to helplessness. It can feel impossible to focus on work when the world
Choose the Right Email Sign-Off
How often have you typed, deleted, retyped, and second-guessed your email sign-off before you finally hit send? Whether you’re trying to show gratitude (Appreciate your help on this!) or respect
Reinvest in Your Underperformers
When people on your team are underperforming or disengaged, how should you respond? Instead of reacting angrily or punitively, take ownership and try to better understand your employees’ needs. Of
Listen, Absorb, and Act on the Feedback You Receive
We all receive feedback from time to time. But are you able to process and act on it? No matter how the feedback is delivered (that’s out of your control),
Establish Your Expertise Without Coming Across as Arrogant
It’s far easier to persuade people when they trust your expertise. But proclaiming, “I’m an expert here!” is likely to rub them the wrong way. So, whether you’re trying to
In Uncertain Times, Lead Your Team with Selflessness, Courage, and Transparency
The past two years have presented unique challenges for managers as they’ve tried to reassure and focus employees in the face of constant uncertainty, while often struggling with their own